LiwaCare Help Center
Welcome! We're here to help you get the most out of your LiwaCare experience. We've compiled answers to our most frequently asked questions below.
If you can't find the answer you're looking for, please don't hesitate to contact us.
Product & Benefits
What is the LiwaCare ClariFlow™ Aromatherapy Shower Head? The ClariFlow™ is an advanced filtration shower head designed to purify your water and enhance your daily shower. It effectively removes impurities like chlorine and heavy metals, while also offering a spa-like aromatherapy experience. The result is a shower that is better for your hair, skin, and overall wellness.
What are the main benefits for my hair and skin? By removing harsh chemicals and minerals from your water, the ClariFlow™ shower head helps to:
- For Hair: Reduce frizz, increase natural shine, soothe dryness, and prevent premature fading of colored hair.
- For Skin: Alleviate dryness and itchiness, leaving your skin feeling softer, smoother, and more hydrated. It is especially beneficial for those with sensitive skin.
How does the aromatherapy feature work? Our shower head is designed to be used with our custom aromatherapy pods (sold separately). These pods infuse the water with subtle, relaxing essential oil blends, transforming your shower into a calming, spa-like ritual without leaving any oily residue on your skin or hair.
Is the ClariFlow™ suitable for homes with hard water? Yes, absolutely. The multi-stage filtration system is specifically designed to combat the negative effects of hard water by filtering out the minerals (like calcium and magnesium) and heavy metals that lead to buildup, dryness, and dullness.
Installation & Maintenance
Is the shower head easy to install? Yes, it's designed for a quick and easy setup. Installation takes just a few minutes and requires no special tools. Simply unscrew your old shower head and screw on your new ClariFlow™. Detailed instructions are included with every purchase.
Will it fit my existing shower? The ClariFlow™ uses a universal standard connection that fits 99% of all shower arms in the United States, Canada, and Europe.
How often do I need to replace the filter? For optimal performance, we recommend replacing the filter cartridge every 4 to 6 months. This can vary depending on the hardness of your water and your frequency of use. Regular replacement ensures you are always getting the purest water possible.
Where can I buy replacement filters? You can purchase replacement filter cartridges directly from our website. We recommend subscribing to save on future orders and ensure you never miss a replacement.
Orders & Shipping
How can I track my order? Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package's journey to your doorstep.
How long will shipping take? Standard shipping typically takes 5-7 business days. You will be able to see a more precise estimate at checkout.
Do you ship internationally? Please check our Shipping Policy page for a detailed list of countries we currently ship to.
Returns & Guarantee
What is your return policy? We proudly stand behind our product with a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund of the product price.
How do I start a return? To initiate a return, please email our customer care team at support@liwacare.com with your order number and reason for the return. Our team will guide you through the next steps. For more details, please review our full Money-Back Guarantee page.
What if my ClariFlow™ arrives damaged? In the unlikely event that your product arrives damaged, please contact us at support@liwacare.com within 48 hours of delivery. Include your order number and a photo of the damage, and we will arrange for a replacement to be sent to you immediately.