Money-Back Guarantee

At LiwaCare, your satisfaction is our top priority. We stand behind the quality of our products and are dedicated to providing you with a worry-free shopping experience. We have crafted our guarantee to be as clear and simple as possible.

If you are not entirely satisfied with your purchase, we're here to help.

 

Our 30-Day Money-Back Guarantee

We proudly offer a 30-Day Money-Back Guarantee on all our products. If for any reason you are not completely happy with your order, you can return it to us for a full refund of the product price.

This guarantee is valid for 30 days from the date you receive your item.

 

Eligibility for a Refund

To be eligible for a money-back return, please ensure that:

  • Your return request is initiated within 30 days of receiving your order.
  • The item is in its original packaging and in the same condition that you received it.
  • The item is unused and not damaged.
  • You have a receipt or proof of purchase from our store (e.g., your order confirmation email).

Please note that original shipping fees are non-refundable.

 

How to Initiate a Return

Getting your money back is a simple, 3-step process:

  1. Contact Us: Please email our customer care team at [support@liwacare.com] with the subject line "Refund Request".
  2. Provide Details: In your email, please include your full name, order number, and the reason for your return. This helps us process your request and improve our service.
  3. Receive Instructions: Our team will review your request within 1-2 business days and provide you with detailed instructions on how to return your item, including the return shipping address.

 

Refund Processing

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your item. We will also inform you of the approval or rejection of your refund.

If your return is approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal). Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or card issuer.

 

Questions?

Your trust is important to us. If you have any questions or concerns about our Money-Back Guarantee, please do not hesitate to contact us. We are always happy to assist you.